FAQs

Shipping and Delivery

Where do you ship to?

We currently only ship to the UAE and Saudi Arabia. We hope to expand to other countries very soon.

Do you offer free shipping?

Yes! We offer Free shipping on all orders above AED300 in the UAE. International orders have a flat shipping fee of AED30.

Order Issues

How long will my order take?

Please note it takes 5 days up to 2 weeks from the date the order is placed for the items to ship.

My order should be here by now?

Please allow for 5-14 business days from the day you placed the order, as most products are made-to-order. During holidays, some delays in shipping may happen.

For any urgent queries, please drop us a line at hello@138dubai.com, and we'll get in touch as soon as possible.

Returns & Exchanges

Can I exchange an item for a different size?

Yes, you can. To exchange an item for a different size, you will need to initiate a request via email to hello@138dubai.com with your order number and requested size.

A replacement order will ship after 15 business days from the time we receive your original item, unworn in its original package.

Do you offer refunds?

Yes. We offer refunds if you received the wrong item or the item was damaged. You can contact us at hello@138dubai.com with photos of the product, and we’ll process a refund upon receipt of the package.

Product FAQs

What is Made-to-Order Manufacturing?

We only make what you buy. This way, we can limit textile overproduction, save water used to produce apparel, and reduce greenhouse gas emissions from textile manufacturing.

How do I order the right size?

We use an EU size grading system, which commonly runs smaller than US-based sizing. Example: For a Size "S" Unisex T-Shirt, the corresponding US size is "XS"

Our products run true to size, but we recommend sizing up for a looser fit.

We also added a sizing chart on every product page to help you choose the correct size.

Any other questions or inquiries? Please leave a message below and we will get in touch asap!

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